Refund policy

Thank you for shopping with KURIKI.

We strive to provide high-quality products and excellent customer service. Please review our return and refund policy below. 

 

Return Eligibility

Returns may be authorized only in the following situations:

-        The product arrived damaged during shipping.

-        The product is defective.

-        We shipped the incorrect item.

To be eligible for a return, you must contact us within 7 days of receiving your order and provide:

-        Your order number or proof of purchase.

-        Photos clearly showing the damage, defect, or incorrect item received.

To start a return, please contact us.

We will review your request and determine the appropriate resolution, which may include a replacement, refund, or other suitable remedy.

If your return request is approved, we will provide a prepaid return shipping label and instructions on how to return the product. Items returned without prior authorization will not be accepted. Once your return request has been approved, the returned item must be shipped within 7 days. Failure to do so may result in the cancellation of the return authorization.

 

Non-Returnable Items

We do not accept returns for:

-        Change of mind.

-        Incorrect product selection, including model, finish, size, or door handing.

-       Products that have been installed, used, modified, or damaged after delivery.

-        Products with missing parts, packaging, or accessories.

-        Custom-made or special-order products.

-        Clearance or final-sale items.

Please carefully review product specifications, dimensions, finish, and door handing before placing your order. If you are unsure which product is suitable for your application, please contact us before purchasing. We are happy to assist.

 

Return Shipping

For approved returns, we will provide a prepaid return shipping label. Customers must use the provided return label and follow the return instructions we provide.

 

Refunds

Once the returned item has been received by our fulfillment partner and inspected, we will determine whether it qualifies for a refund in accordance with this policy. The inspection and review process may take up to 30 business days after the returned item is received. 

We reserve the right to deny a refund if our inspection determines that the reported defect or damage is inconsistent with the condition of the returned product or is the result of misuse, improper installation, or damage occurring after delivery.

If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear.

If more than 15 business days have passed since your refund was approved, please reply to the email associated with your order or submit an inquiry through our Contact Us page.

 

Contact Us

If you have any questions regarding returns, exchanges, or product compatibility, please contact us before placing your order.